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SolarWinds Service Desk (SWSD)

Feature Requests Allow multiple categories in the SLA set up

Implemented

2 months ago

Allow multiple categories in the SLA set up

Currently you can only pick one category in the SLA and must create a clone of one to choose another SLA. Clones for the purpose of duplication but just a single tweak would be eliminated.

lholtorf

lholtorf over 3 years ago

Similar to SLA Refinement - https://thwack.solarwinds.com/t5/SolarWinds-Service-Desk-Feature/SLA-Refinement/idi-p/589492
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