Hi All,
I'm trying to automate some user updates via that Solar Winds Service Desk (formerly SAManage) API. We're have a custom field for every user called "empid" - a unique ID per user that's separate from the one the Service Desk generates. Some users are lacking this value and we want to backfill them, so I'm writing code that hits a separate DB, gets their empid, and then updates their Service Desk profile. The problem is, I cannot manage to get the value to show up for users with no existing empid OR change for users with an existing empid that's incorrect. I can change anything else in the user object, but have not been able to get custom fields to change.
I did some research and it appears there's still work being done on the custom fields API but I can't quite tell if that's just for creating NEW custom fields (which we're not trying to do) or for updating them on users, tickets, etc.
I've tried every format I could think of to update the user's custom field, to no avail. Some examples:
updatedUser.custom_fields_values = [
];
updatedUser.custom_fields_values = {
custom_fields_value: [
{
name: 'Empid',
value: 12345,
},
],
};
updatedUser.custom_fields_values = {
custom_fields_value: [
{
attachment: null,
custom_field_id: 4257891,
entity: null,
id: 230146872,
name: 'Empid',
options: '',
type: 1,
type_name: 'Text',
user: null,
value: 12345,
},
],
};
