What's the query language being used to search within Service Desk?

I get the gist, but would appreciate knowing more...

Example:  assignedto:agent smith AND description:broken*

Parents
  • Hi , I was just looking through our documentation and noticed (or couldn't find) anything around how to best use our search. :( We have some research going on right now on how we can make our search function more robust but in the meantime, we will work on getting you better documentation on what we have now!

    Give me a little bit to work with engineering and get back to you.

    Thanks!

    -Joey Brown

    Senior Product Manager

Reply
  • Hi , I was just looking through our documentation and noticed (or couldn't find) anything around how to best use our search. :( We have some research going on right now on how we can make our search function more robust but in the meantime, we will work on getting you better documentation on what we have now!

    Give me a little bit to work with engineering and get back to you.

    Thanks!

    -Joey Brown

    Senior Product Manager

Children