Hello Thwack community,
As part of our Access management we want to create a Service Request for our internal applications, which is binding the employee department and job Title with the required access for our IT agent to grant this access after approval .
here is the steps i tried to follow to make this request.
Step 1 : Using Field dependency mapping the requester department [ system field ] with Request job title
Step 2 : Using Field dependency mapping The requester job Title [ System field ] with eligible access [ custom field ]
step 3 : using Service catalogue, the system will figure out which access are eligible for the requester since all the inputs already provided.
A. in step 1 we don't have requester job title as system field
B. in step 3 the system will consider the department field of the service not the requester department . [ Figure1 ] for the clarification.
if anyone can have a workaround to do this request or suggestion please let me know.