Can you change a Work Request to another Service Catalog item? - Forum - SolarWinds Service Desk (SWSD)

SolarWinds Service Desk (SWSD)

Forum Can you change a Work Request to another Service Catalog item?

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JackTotey 1 month ago

A user has created a work request without knowing there was a service catalog item created for printer access.

How would we convert there work request to a different catalog item?

0 joeybrown 20 days ago

Hi JackTotey, currently there is not a way to convert from one service request to another service request but the ask has been coming up as of late. The ask makes total sense! I looked in the feature requests and found this, Service Request to Service Request, which is looking for the same functionality. I recommend upvoting for that feature so we can track the want from our customers.

- Joey Brown

Senior Product Manager - SWSD
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