Hi All,
Just wondering if this has been asked and there another post I can like to get this pushed up the pipeline more.
We are looking to have Incident Catalog items, not to be mistaken with Service Request Catalog items which are prefixed Requests users can makes such as password resets and requesting a keyboard, but a Catalog of prefixed reoccurring incidents that we can link to that with the appropriate categories for reporting.
I know certain incidents can be different but a lot we get are the same thing and I feel putting it under a Catalog item for solely incidents would help organisation a lot more.
