System fields in Incident resolve

Howdy danielle!

Many system fields can be modified, but the Resolution Description cannot. While you can make the Resolution Code a mandatory field, you cannot make the description mandatory. I've heard this before, and there is already a Feature Request for this, so you can add your vote!

Hi, I was just wondering where I can edit the system fields as I cannot find them in the web console with an administrator account. Is there also a way to hide the description field for incident resolve template?

There are many places, depending on the field. Some examples are:

• Setup>Service Desk>Categories - Here you can decide to make categories mandatory or optional. 
• Setup>Global Settings>Service Portal - Here, you can edit the labels on portal sections and choose to make some fields mandatory, optional or even hidden/visible.
• Setup>Global Settings>Service Desk Settings - There are many toggles in here, but also options to make the Resolution Codes mandatory, as well as edit the list.

You can also try reviewing the SolarWinds Service Desk Administrator Guides

There are many places, depending on the field. Some examples are:

• Setup>Service Desk>Categories - Here you can decide to make categories mandatory or optional. 
• Setup>Global Settings>Service Portal - Here, you can edit the labels on portal sections and choose to make some fields mandatory, optional or even hidden/visible.
• Setup>Global Settings>Service Desk Settings - There are many toggles in here, but also options to make the Resolution Codes mandatory, as well as edit the list.

You can also try reviewing the SolarWinds Service Desk Administrator Guides