SolarWinds Service Desk (SWSD)

Forum Service Agent User Reassign Incident

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Service Agent User Reassign Incident

jlanaux over 1 year ago

I am trying to find a way to allow one service agent user to assign an incident to another service agent user without making them an administrator. Does anyone know how? Thanks.

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0 MitchKiah over 1 year ago

Hi! The role the agent is assigned needs to have "Manage" or "Update" permission for incidents to be able to reassign incidents:
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0 MitchKiah over 1 year ago

Hi! The role the agent is assigned needs to have "Manage" or "Update" permission for incidents to be able to reassign incidents:
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