Automation rule to change requestor? - Forum - SolarWinds Service Desk (SWSD)

SolarWinds Service Desk (SWSD)

Forum Automation rule to change requestor?

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agarcia13 over 1 year ago

Is it possible to create an automation rule that can change the requestor of an incident?

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JustA_SWSD_Admin 11 months ago in reply to SPSDude +1

For us: A lot of automated notifications come from an address that also include the 'true' requestor in the form - being able to assign that requestor in the ticket would be helpful. Not critical in…

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0 JustA_SWSD_Admin over 1 year ago

It does not appear so, using the automation rule build form. I wonder if using the API would allow a possible solution.
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0 JustA_SWSD_Admin over 1 year ago

It does not appear so, using the automation rule build form. I wonder if using the API would allow a possible solution.
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