Is there a particular field I can look at when creating dynamic form rules, which can distinguish between a Service Request and an Incident? Right now, I'm using the Category field for detection but that would mean I'd have to modify the rule every time a new category was added.
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We couldn't fine a field for this either. So we made our own. We created a checkbox field called "Is Service Request". It was then added to every service request form where the answer is set to yes and… -
robert_glinke , I have something similar to be able to tell if I'm in the "Create Incident" form, or if the incident has been created. I found that if you Hide the field, you should still be able use it…