SolarWinds Service Desk (SWSD)

Forum SolarWinds Service Desk Transition

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SolarWinds Service Desk Transition

Mboyle3 3 months ago

We are looking to switch from Web Help Desk to SolarWinds Service Desk.

What are some advantages of SWSD over WHD? ,and things to keep in mind when making this transition.

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SPSDude 3 months ago +1 suggested

There are a LOT of things to look at. To list a few... reporting, automation, AI, CMDB, tasks and approvals contained within a ticket - not tickets spawning tickets, service task users vs. everyone needing…

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0 SPSDude 3 months ago

There are a LOT of things to look at. To list a few... reporting, automation, AI, CMDB, tasks and approvals contained within a ticket - not tickets spawning tickets, service task users vs. everyone needing to be techs, better interface and SSO integration and MS Teams integration.

I'm going to volunteer Tarrie, our Account Executive in your area, to help. Reach out to Tarrie via email: (tarrie.french@solarwinds.com)
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0 Mboyle3 3 months ago in reply to SPSDude

Great thank you for this information will reach out.
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0 Mboyle3 3 months ago in reply to SPSDude

Great thank you for this information will reach out.
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