How to specify commenter when adding a comment to an incident?

Hi labradorm, I can confirm the "user_id" field does work. However it only works for users, not groups or queues. This makes since because Groups/Queues can't comment through the Web GUI.

I was able to successfully send a json payload like this:

{
	"comment": {
		"body": "Test from API: Should say from user@example.com",
		"is_private": false,
		"user_id": 12345
	}
}

Note: The user_id value is accepted as an Integer or a String.

This also works, although it's been removed from the documentation so I wouldn't expect it to continue to be supported:

{
	"comment": {
		"body": "Test from API: Should say from user@example.com",
		"commenter": "user@example.com",
		"is_private": false
	}
}

If that isn't working for you for some reason, let me know. If you share the payload you're sending, I'd be happy to take a look.

I got it working. I had a lingering comma at the end. I removed that and it started to work. Thank you!

{
    "comment": {
        "body": "Failed to register event, incident ID#: 93779332. Exception: 111.", 
        "is_private": false,
        "commenter": "test@domain.com", 
    }
}

I got it working. I had a lingering comma at the end. I removed that and it started to work. Thank you!

{
    "comment": {
        "body": "Failed to register event, incident ID#: 93779332. Exception: 111.", 
        "is_private": false,
        "commenter": "test@domain.com", 
    }
}