Hi all, I have been trying to figure out how to add a comment (which I can do) to an incident with specifying the commenter, using the API. Whenever I add a comment to an incident, it defaults to my own system account in solar winds service desk.
On my own research, I saw this thread: https://thwack.solarwinds.com/product-forums/solarwinds-service-desk-swsd/f/forum/89784/add-comment-to-incident-via-api-in-powershell-getting-400-error. I thought this to be the solution but that did not seem to work.
I saw the documentation for this field user_id but using that field throws an error.
Any idea?