I have an HR group that submits tickets. The tickets they submit sometimes need to be tracked or followed up on by other Requestors from the HR Group. Can someone from the HR group create tickets with the HR Group as the requestor so everyone in the group can have visibility to the tickets? These are not people that will get tickets assigned to them, they are Service Task Users. If there isn't, short of CC'ing all these people on the incident, is there another way for them to have visibility to the tickets and their status?