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Forum Help please with variables to use in an ad-hoc email from the change process catalogue!

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Help please with variables to use in an ad-hoc email from the change process catalogue!

nashchris over 1 year ago

Hi clever people!

I am trying to send an email to the change requester to inform him that the change requested has been approved/denied. I would like to include some details in the email but {{change_info}} returns blank information.

Can anyone recommend working variables?

Thanks

Top Replies

MikeMcGovern over 1 year ago +1 verified

Are you able to use a custom notification template instead of an ad-hoc email in your situation? {{change_info}} doesn't seem to be supported in the body section of a notification, but I think it should…

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