In SWSD reports, when I stack results by "origin" the categories are: email, web, scheduled, and portal. What is the difference between web and portal as an incident origin?
In SWSD reports, when I stack results by "origin" the categories are: email, web, scheduled, and portal. What is the difference between web and portal as an incident origin?
Hi Zoe,
Generally these tickets can be classed as the same type of origin, as these are defined by:
Hope this help!
Regards
- Midnight
Hi Zoe,
Generally these tickets can be classed as the same type of origin, as these are defined by:
Hope this help!
Regards
- Midnight
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