Forwarding tickets to a Group and not individuals


What is the best way to forward tickets to a group of people (techs) and not just individuals. For example, group A receives a ticket and then require group B's assistance to complete the ticket. 

They (Group A) can assign this ticket to a member of Group B and that works fine but how can they assign it to the whole of Group B to ensure this ticket is completed. 

We have had issue where a ticket has been assigned to an individual who has been on leave, sick etc and this ticket has gone unanswered as no one else in the group has seen the ticket.  



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