Scheduled Reports

Good afternoon, all!  My organization began using SWSD in mid-March.  I am still getting familiar with the reporting feature. I went to schedule a report to send to a department manager today and it appears the only ones I can choose from to send reports are Service Agent Users and Departments.  I would like to send to those in the Requestors role.  Also, I am trying to create a simple report of Open by Department but seems no easy way to do so.

Any help is greatly appreciated!

Dawne Vail

Service Desk Manager