Alert when creating comment via API

Question

When creating a comment via the API, no alerts are sent to anyone.

I am trying to send an e-mail to the requester.

I am also attempting to add a mention to a user, the requester or otherwise via the API, but that does not alert anyone either.

Is this a bug? Is there a different was of doing this?

Here is the first attempt that simply copies the text of the message:

{

"comment": {

"body": "@Chris Bean this is a message",

"is_private": "false",

"user_id": "xxxxxxx"

}

Here is an HTML example of the JSON that I send for comment:

{

"comment": {

"body": "@Chris Bean oops",

"is_private": "false",

"user_id": "xxxxxxx"

}

@Chris Bean oops

" , "is_private" : "false" , "user_id" : "xxxxxxx" } }

MitchKiah · Accepted Answer

Hi patman , there are no notifications by default for API calls. It's not documented well, but you just need add the URL parameter add_callbacks=true . If you don't provide the parameter, it defaults to add_callbacks=false . 
 
 The URL might look like: 
 https://api.samanage.com/incidents/1234567/comments.json?add_callbacks=true

It's called out in the documentation, but only as an aside in the version history: 
 https://apidoc.samanage.com/#section/General-Concepts/Security

Alert when creating comment via API

Top Replies