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Can a service task user change state of ticket to anything besides resolved?

cwturner

Can a service task user change the state of a ticket to anything besides resolved?  We have use case scenarios, where we would need service task users to be able to update the status of a ticket for moving the ticket through a workflow.  As far as I can tell, I am not able to setup conditions based off tasks being completed, and this is the only other option I can see. 

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    Howdy!

    Short answer, no. Both Requester and Service Task User(STU) are only able to self resolve, or reopen their own tickets or potentially a ticket they're copied/mentioned on. 

    Functionality beyond would reach the Agent territory. 

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    Howdy!

    Short answer, no. Both Requester and Service Task User(STU) are only able to self resolve, or reopen their own tickets or potentially a ticket they're copied/mentioned on. 

    Functionality beyond would reach the Agent territory. 

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