Why are custom form logic not being used when converting an incident to a service request?

When we are converting an incident to a service request, I would think it makes sense for the same dynamic form logic to be used in the form displayed to do the conversion.  As things stand right now, ALL the fields are displayed, and none of the logic I built to make fields required, etc, are being used.

Is there a reason to ignore this form logic when converting to custom forms?  Thanks.

Top Replies

  • Hi , this is a bug that we are working on fixing. It was missed during all the beta testing and our own internal testing but we are working to resolve it. The plan is for the dynamic forms to function…