I am trying to explore possible solutions from the product forums and documentation. I am not really seeing anything that could help. So I thought I would just post and see what is possible.
Problem: For any newly incident created, we want solar winds service desk to generate a work order ticket in our system. I've been looking at Orion Integration and process integration. And had a few questions.
- With process integration can push out an API call to an external source? I don't see an example of that anywhere.
- With the Orion Integration, can SWSD generate an Orion alert for when an incident is created?