External Integration?

Question

I am trying to explore possible solutions from the product forums and documentation. I am not really seeing anything that could help. So I thought I would just post and see what is possible. 
 
 Problem: For any newly incident created, we want solar winds service desk to generate a work order ticket in our system. I've been looking at Orion Integration and process integration. And had a few questions. 
 
 With process integration can push out an API call to an external source? I don't see an example of that anywhere. 
 With the Orion Integration, can SWSD generate an Orion alert for when an incident is created?

MitchKiah · Accepted Answer

Hello! I'm not sure the Orion integration will do what you want. It looks like an Orion alert can generate an SWSD incident, but maybe not the other way around: 
 From the documentation: 
 
 The integration between Orion and SWSD is composed of two parts. Each part is mutually exclusive of the other. Although they can co-exist without one other, using both together helps achieve their full value. 
 1. Integration of SolarWinds Orion with Discovery

The Orion Discovery tool aligns Orion assets data with ITSM by auto-populating Orion Nodes to the SWSD Change Mangement Database (CMDB) as Network devices.

If SolarWinds Network Performance Monitor (NPM) is used, the dependencies between the nodes are also populated and graphically visualized in SWSD (relevant for Service Desk Enterprise Plan customers only). See Orion Dependency Mapping for more information.

2. Integration of SolarWinds Orion with SWSD

Orion alerts that meet specific conditions can automatically create SWSD Incidents.

SWSD can receive an Incident record from any alert Orion can issue.

https://documentation.solarwinds.com/en/success_center/swsd/content/completeguidetoswsd/orion%20integration.htm 
 For triggering something like what you need, your current best options are using the Zapier integration or running an external script that polls for new incidents using the SWSD API . You can use the "Process Integration" action for Service Catalog items, but there's not a good way to generate calls externally from within the system yet for other objects. 
 
 To set up a Process Integration, you can add an applications using the area in Setup > Integrations > Process Integrations. Then, when you're editing a Service Catalog item, you can use the "Process Integration" action to generate an API call. As a note, it's really only useful for sending information out. You can't store the response objects anywhere.

External Integration?

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