Process Integration: raise new Service Request?

You can!

The link to the API docs for Service Requests is here: 

https://apidoc.samanage.com/#operation/createServiceRequest 

It's coded very similar to creating an incident, but you have to point to the correct Catalog Item ID in the URL. For example: 

(https://api.samanage.com/catalog_items/{id}/service_requests) 

OK, so will this work? I also attempt to relate the new request to the existing one... Thanks!

{
"incident": {
"requester_name": "email.serviceaccount@organisation.uk",
"priority": "Low",

"incidents": [{"id": "{{context_id}}"}],

"request_variables_attributes":
[{
"name": "Who is leaving?",
"value": "{{New starter name}}"
},
{
"name": "Type of Change",
"value": "Leaver"
},
{
"name": "AD user name",
"value": "{{AD user name}}"
},
{
"name": "Effective Date",
"value": "{{Effective Date}}"
},
{
"name": "Reallocation of resources",
"value": "Not applicable"
},
{
"name": "What kit will they be returning to IT",
"value": "{{What kit will they need?}}"
}]
}
}
}

With the changes we just made, they are no longer called "request_variables_attributes". They are now called "custom_fields_values".

Here is a cool trick that will blow your mind! 

Go to a recently submitted Service Request. Once you've opened the Incident record, append the URL to have .json or .xml at the end. Like this: 

(https://demo.samanage.com/incidents/89454697-new-hire-sean-sebring-brand-strategy-starts-apr-18-2022.json)

It will help you reverse engineer a ticket so you can better understand how to code it in our platform.

Thank you that is an awesome idea!