Question about custom forms and new tickets

I have inherited SWSD from a previous sysadmin who is no longer with my company. Unfortunately, he partially set up the ticketing system, but it was never completed or rolled out so I am trying to make heads or tails of it.

Current headache is dealing with custom forms. I can see where to create / save custom forms, with fields that I have created, and save them in the proper categories/sub categories. However, during testing, if I attempt to submit a new ticket, none of the options that are available to me reflect the custom forms that I have created. Am I completely missing something, or can someone help clear me in on what I am doing wrong?

Thank you!

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