SolarWinds Service Desk (SWSD)

Forum Allow Requestors and Service Task Users to @ Mention

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Allow Requestors and Service Task Users to @ Mention

Systems Maven over 1 year ago

I'm very surprised that you can't @mention people or CC, anyone after an incident has been created if you are a Requestor or Service Task User. I'd love to see this function added to portal users.

0 jblackwell over 1 year ago

I agree, as an admin I get this question a lot from our users as the feature would help promote important email notifications to agents.
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0 MitchKiah over 1 year ago

Found a feature request, highly recommend upvoting it if you like it. Their product teams actually keep a close eye on those.

thwack.solarwinds.com/.../allow-service-task-users-and-requestors-to-mention-and-add-a-cc-after-an-incident-has-been-created
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