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Process Integration/API PUT or POST to add Configuration Item?

The API documentation leads one to believe that it's possible to add configuration items by id to a ticket at creation or by updating, but I can't seem to make it work.

We're working on an inventory clean up and need to generate dozens of tickets over the course of several weeks to track the work. I need to be able to attach the related computers to the tickets.

I definitely don't want to have to generate each ticket by hand, searching for and selecting each individual computer to relate it to the ticket, when I have CSV files I've generated with all the data required to plug into automated tickets.

I don't care if it's JSON or XML, I'd just like to not do this manually.

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+1 B Johnson over 1 year ago

API request body to PUT a single asset to an incident via the API or a process integration:

XML:

<incident>

<assets><asset><id>#assetID</id></asset></assets>

</incident>

JSON:

{

"incident": {

"assets": {"id": "#assetID"}

}

}

The process integration works just fine if a SW hardware ID is input as a custom field and the {{}} variable used.
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+1 B Johnson over 1 year ago

API request body to PUT a single asset to an incident via the API or a process integration:

XML:

<incident>

<assets><asset><id>#assetID</id></asset></assets>

</incident>

JSON:

{

"incident": {

"assets": {"id": "#assetID"}

}

}

The process integration works just fine if a SW hardware ID is input as a custom field and the {{}} variable used.
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0 bbtech over 1 year ago in reply to B Johnson

Hey B Johnson, any way you can share a screenshot of what your process integration looks like? Just curious.
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0 B Johnson over 1 year ago in reply to bbtech

Sorry, the image insertion function here is terrible. I have a "SW ID" custom input field for the form. Here's the text of what's set:

~~~~~~~~~~~~

Integration*

Samanage API

HTTP Method

PUT

URL

https://api.samanage.com/incidents/{{context_id}}

Retries* 1

PARAMETERS APPENDED TO URL

(none)

ADDITIONAL HEADERS

Name*

Content-Type

Value*

application/xml

BODY

<incident>
<assets>
<asset>
<id>{{SW ID}}</id>
</asset>
</assets>
</incident>

~~~~~~~~~

Hope this helps!
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0 greiner over 1 year ago in reply to B Johnson

I like to use postman to test the APIs. You get a lot better detail on the errors n such. I noticed that you aren't using the x-smanage auth bearer token. Maybe you omitted that for security reasons. But here is what Im passing, obviously mine is blurred out.
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