The recent change makes it not possible to approve by email anymore. Previously approvers get Approve and Decline buttons. Now it is replaced with a link to the ticket. This is a step backward.
Top Replies
-
This feature has been rolled back for our account. -
I believe this may be linked to the fact that on Change Requests, the "Approve" buttons have been removed from the "Process" tab and now only appear on the "Tasks" tab. This has been raised via Support…
-
This is actually a breaking change too, because previously non-task users could handle approvals through these links. A large portion of our approver base now can't do approvals and I'm having to make…
Parents
-
Hi samulski, you can toggle that behavior on and off in Setup > Global Settings > Notification Settings
