The recent change makes it not possible to approve by email anymore. Previously approvers get Approve and Decline buttons. Now it is replaced with a link to the ticket. This is a step backward.
The recent change makes it not possible to approve by email anymore. Previously approvers get Approve and Decline buttons. Now it is replaced with a link to the ticket. This is a step backward.
This feature has been rolled back for our account.
I believe this may be linked to the fact that on Change Requests, the "Approve" buttons have been removed from the "Process" tab and now only appear on the "Tasks" tab. This has been raised via Support…
This is actually a breaking change too, because previously non-task users could handle approvals through these links. A large portion of our approver base now can't do approvals and I'm having to make…
I believe this may be linked to the fact that on Change Requests, the "Approve" buttons have been removed from the "Process" tab and now only appear on the "Tasks" tab. This has been raised via Support and I'm hoping to hear something back soon.
This is actually a breaking change too, because previously non-task users could handle approvals through these links. A large portion of our approver base now can't do approvals and I'm having to make large changes to the existing roles as a result
I had a session with the Product Management team. They are working on rolling back this feature for the customers that don't need it early next week. Please make sure you escalate this to your account manager if you would like this rolled back for you, too.
Interesting that it's possible to roll it back on a per-account basis... what was the change they made?
This feature has been rolled back for our account.
This feature has been rolled back for our account.
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