We are a school district and we have been using Samanage/Solar Winds for a few years now. Our end users really struggle when putting a ticket in if its an issue or a request. Part of the confusion is because they see the categories for Service Requests when in an Issue Ticket and vice versa. I was just wondering if anyone would share how they have their Category/Sub-Category structure setup? Below is an example of how our structure is setup but not sure its the best structure. I wish you could have more than one sub-category. Any thoughts? Thanks
- Account Issues
- Login Issues
- Password Reset
- Hardware Issue
- Chrome Device
- Desktop
- Laptop
- Monitor
- Software Issue
- Adobe
- ClassLink
- Microsoft Office
