Category/Sub-Category Structure Best Practice

We are a school district and we have been using Samanage/Solar Winds for a few years now. Our end users really struggle when putting a ticket in if its an issue or a request. Part of the confusion is because they see the categories for Service Requests when in an Issue Ticket and vice versa. I was just wondering if anyone would share how they have their Category/Sub-Category structure setup? Below is an example of how our structure is setup but  not sure its the best structure. I wish you could have more than one sub-category. Any thoughts? Thanks

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Parents
  • This is a sample of what we have implemented for our categories/subcategories at our hospital. Hopefully this will give you some insight although it is not specifically for education sector. If you would like to see all, please feel free to message me as it will not allow for me to add any more screenshots than what is seen below.

Reply
  • This is a sample of what we have implemented for our categories/subcategories at our hospital. Hopefully this will give you some insight although it is not specifically for education sector. If you would like to see all, please feel free to message me as it will not allow for me to add any more screenshots than what is seen below.

Children
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