We currently utilize a series of automations or workflow processes steps that send a notification to a user, notifying them or requesting further information.
However, if they happen to reply to that notification that is sent via workflow or automation, it creates a whole new incident ticket for their response. Is it possible to tie reference msg data into these notifications that ultimately include a link to the original ticket, so that if a user replies to that notification, it ties their response to the comments of the ticket is was spawned from?