Hi there. Any chance I can edit the way messages with incidents look like? I'm talking specifically about Gmail. For example, an end user leaves a ticket and then I reply to it. The reply is sent to the user through gmail.
I went to Global Settings > Email sections, but it does not seem I am able to change that much. 
I believe that's the "{{history}}" variable in the template. It will show a list of all of the recent interactions on the ticket.
You can make that look a little nicer for your users by either removing that variable, or by whitelisting images for ITSupport@similarweb.com for your users through your email provider. I think the "@@@ Alex Dolea commented on... @@@" must be Alt text for when the image doesn't get loaded
I believe that's the "{{history}}" variable in the template. It will show a list of all of the recent interactions on the ticket.
You can make that look a little nicer for your users by either removing that variable, or by whitelisting images for ITSupport@similarweb.com for your users through your email provider. I think the "@@@ Alex Dolea commented on... @@@" must be Alt text for when the image doesn't get loaded
