I'm working on increasing the health of my organization's solution knowledge base. Has anyone figured out a way to leverage automations in SolarWinds Service Desk to bring solutions up for review every 6 months or so?
It would be great if we could set the system to assign our team a task to update a solution that hasn't been touched in more than 6 months. And have that happen for every solution every six months.
I've looked in the automation section of setup but it looks like you can only create automations on incidents, service requests, or changes. Can you attach them to solutions?
And can you add custom fields to solutions?
Thanks for the help!