Hello THWACK community,
Currently, my team uses an email called "ecommsupport@company.com" which creates a samanage ticket and emails the team that the incident was created. The team also get emails when someone makes a comment or there is an SLA breach. Since there are limitations with this way of creating incidents (Not being able to set priority, subcategory, etc), we are moving to a custom form that creates an incident through the Samanage API. The API call successfully creates an incident and assigns it to the team; however, the team does not receive emails for it. Is there a way add this feature through the API call. Thanks.
