Hi - Our IS&T team is expanding our request form to be used by our facilities team that is more site centric on service requests. I have a single request form for facilities that has multiple service request field in drop downs.
When a requester submits the form I want to leverage their Site information to auto assign to the agent that is responsible for managing that site. I've tried condition set as shown below, but in the audit log it shows resolving the request with a resolution code of done.
Any guidance would be appreciated, thxs Simon