Change Management with External Users

In our organization, we'd like our contractors to use our internal Change Management (i.e. SWSD). the number of contractors who can submit Change Requests is relatively high.

What's the best way to allow these users to utilize our internal CM directly, without massively increasing our monthly cost with Service Agent licenses?

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  • As an update - When adding change requests to the Service Catalog, you lose all of the standard fields that go along with the change request and are only left with "process fields".

    This means CRs submitted through the Service Catalog are missing key information like Change Plan, Rollback Plan, Test Plan, Planned Start, and Planned End.

    - Sorry to dig this back up! Do you know of a workaround for this issue? Otherwise, it's looking like our licensing fees are going to skyrocket.

  • Hi jgalus.  I would suggest a workaround of adding the needed fields as process fields for the Change Catalog Items.  It will require a licensed technician to manually update the "regular" start/end date/time fields on the request at submission but will save you a ton in licensing cost so it might be worth it to you.

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  • Hi jgalus.  I would suggest a workaround of adding the needed fields as process fields for the Change Catalog Items.  It will require a licensed technician to manually update the "regular" start/end date/time fields on the request at submission but will save you a ton in licensing cost so it might be worth it to you.

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