I'm would like to have a catalog item trigger another catalog item, passing parameter values to it so the second/dependent/triggered on can execute. Where can I find that documentation or demo on how to do that?
Thank you
atron591
I'm would like to have a catalog item trigger another catalog item, passing parameter values to it so the second/dependent/triggered on can execute. Where can I find that documentation or demo on how to do that?
Thank you
atron591
We are planning to add a Create Record action in the future to more easily address this use case. Until then, here's an example of how you can accomplish the above using Process Integration.
For this example we will use two catalog items:
The idea in this example is to, once the onboarding request is approved, create a separate request to ship the laptop to the requester. We will pass the laptop information from one catalog item to the other.
High level Steps to accomplish the above:
Step #1:
Step #2:
Step #3:
Here's the auto created service request (following the submission of the onboarding request):
I hope this help.
Best,
Daniel
Actually, it *almost* solves one of my biggest issues. This requires having all of the necessary information in the originating request to pass to the downstream requests. Definitely handy for breaking up certain catalog items, but not if more information is required by the downstream requests.
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