Are there any plans to create a functional Kanban board that is integrated with Service Desk so it can be used as both a live dashboard by managers to view which resources are working on which issues and to be able to group them by stages and prioritize them?
I believe this would help with the workflow when dealing with numerous Incidents / Requests and escalation.
This would also help make up for the lack of a live view of new incoming Incidents
Hi Nats4Us2,
I just read that SolarWinds is working on releasing some updates to the Task Management section, see What we are working on. This does not include a Kanban board yet though.
Also, you can enable Incidents Live view in Setup > Global Settings > Service Desk Settings to get an Facebook/LinkedIn style pop-up when a new Incident is available:
Hope this helped you!
Ramon
Hi Nats4Us2,
I just read that SolarWinds is working on releasing some updates to the Task Management section, see What we are working on. This does not include a Kanban board yet though.
Also, you can enable Incidents Live view in Setup > Global Settings > Service Desk Settings to get an Facebook/LinkedIn style pop-up when a new Incident is available:
Hope this helped you!
Ramon
