Closing a Task via API

Hi David, 

To close a task via API you only need to update the is_complete attribute to true.
See the following example: 

http://domain.com/incidents/incident_id/tasks/task_id.json

with body: { "task": { "is_complete": true } }


Please note that completed_at, completed_by, finished_at are system fields so you cannot updated them yourself anyways. 

Please let me know if you have any other questions. 

Best Regards, 

Kfir

Hi Kfir,

 I don't see that attribute when I do a "get" on the task.  And when I use the body you provided, I get "status":500,"error":"Internal Server Error"

I'm not sure if it matters, but this is a task, created from an Incident process.

These are the only fields I see.

id
name
description
requester
assignee
href
due_at
completed_at
completed_by
confirmed_at
rejected_at
created_at
updated_at
response
activity_id
task_type
approval_resent_at
parent

Thanks you for your help!

Dave

Hi David, 

Currently there is no way to close a task that is related to a service request's process using the API. 

By this I mean a task that was created directly from the Process tab when designing the service, as opposed to a task created from the Tasks tab. 

Thank you for confirming Kfir.

Thank you for confirming Kfir.