Migrating Assets with custom fields

I have 2,500+ assets from another asset management service, exported to CSV.  They include custom fields that we created in the old system.  I created those same custom fields in Service Desk "Other Assets", but when I try to import the CSV, I'm not allowed to map the old custom fields to the new corresponding custom fields.  This seems like a serious design flaw- surely every business has custom fields- is there any way to do this, even if I have to pay Solarwinds to do it?  If not, we might not be able to use the Other Assets module at all, forcing us to continue paying for a separate service, which won't connect to our tickets. 

Parents Reply Children
No Data