Strengthening the ITSM Core Change Management: Request a Change from the Portal Reoccurring / scheduled Changes Notifications: Advanced management capabilities Expand notifications support to additional ITSM objects Exclude group notifications Daily email digest Ticket Templates: Be able to have pre-filled tickets for quicker ticket creation time Custom State Colors and Portal Name: Ability to change the state color and customize the state name on the portal Dynamic Forms : provide an efficient way to collect and validate inputs that are context dependent Application menu – a docked, left side menu for easier and faster access to menu options Analytics Dashboard Enhancements: Advanced filtering in the incident's widgets Ability to Change the widget view and ‘group by’ selection in the incident's widgets New widgets to cover Service Statistics Ability to create a custom widget from the incident data Reports Enhancements: Adding new reports: Advance Service Statistics Open-tickets age distribution Enhancing existing reports and report’s functionality : CSV output option for scheduled reports Making the 'Manual Time Tracking' reports clickable so you can better understand how the time was spent New filtering capabilities PowerBI connector Workflows and Automation Automation rules: Create records Service Engagements Mobile: Other assets Change management Tasks & approvals access for service task users Portal: Introduce components which display different types of data Ability to customize the layout of your portal by adding/removing and resizing components Integrations: Integrate with Mic rosoft Teams for creating new incident tickets Admin & Setup Re-organize the setup menu: Separate first-time setup items from the daily administration of application preferences (e.g. automations, email templates, etc.). Delegate admin functions: Allow admins to add roles with select setup privileges Discovery Jamf integration – import asset information from Jamf (Apple devices)

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WHAT WE'RE WORKING ON FOR SWSD (UPDATED OCTOBER 15TH, 2020)

Strengthening the ITSM Core

Change Management:
- Request a Change from the Portal
- Reoccurring / scheduled Changes

Notifications: Advanced management capabilities
- Expand notifications support to additional ITSM objects
- Exclude group notifications
- Daily email digest

Ticket Templates: Be able to have pre-filled tickets for quicker ticket creation time
Custom State Colors and Portal Name: Ability to change the state color and customize the state name on the portal
Dynamic Forms: provide an efficient way to collect and validate inputs that are context dependent
Application menu – a docked, left side menu for easier and faster access to menu options

Analytics

Dashboard Enhancements:
- Advanced filtering in the incident's widgets
- Ability to Change the widget view and ‘group by’ selection in the incident's widgets
- New widgets to cover Service Statistics
- Ability to create a custom widget from the incident data

Workflows and Automation

Service Engagements

Mobile:
- Other assets
- Change management
- Tasks & approvals access for service task users

Portal:
- Introduce components which display different types of data
- Ability to customize the layout of your portal by adding/removing and resizing components

Integrations:
- Integrate with Microsoft Teams for creating new incident tickets

Admin & Setup

Re-organize the setup menu: Separate first-time setup items from the daily administration of application preferences (e.g. automations, email templates, etc.).
Delegate admin functions: Allow admins to add roles with select setup privileges

Discovery

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