Schedule Incidents Export


I would like to know if it's possible to schedule a export of incidents from a particular queue in csv format? This functionality is possible for custom reporting however not sure if this is possible for incidents. 

  • It seems like the option to generate the CSV one time or to schedule it should be available from the "Actions" drop down in the incidents list view. It feels like this functionality has been available in many systems in the world for decades, so I'm hopeful that it's a reasonably easy feature to add. Seems like it should be? 

  • Hi Tara,

    You can export the incidents to CSV with either your current column selection or with all columns using the Actions button in the top right.

    You can also request a CSV backup of all areas at once from Setup>Discovery & Assets>Asset Management

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