How to configure dependents dropdowns

Question

I am attempting to create some initial service catalog items and am trying to implement independent drop-downs, which seem unnecessarily complicated.

I want to have a form where you can choose a type of resource (mailbox, folder, distribution list, etc) and then a different pop-up comes when you choose each. I'm having a really hard time creating anything other than dropdowns that lead to more dropdowns but Distro list isn't going to be a drop-down.

Type of resource (dropdown w/ mailbox, folder, distribution list, etc)

Choose Mailbox > another dropdown appears with various permission levels
Choose Folder> another drop-down appears with various permission levels to foldersDistro list > A text box requestings members info

I read the instructions below but it's very basic and doesn't include nesting anything other than dropdowns.

I would really like to see if anyone has had much luck creating forms using nested/dependent fields like that or has an idea of how I can?

https://help.samanage.com/s/article/How-to-use-Service-Catalog-Dependent-Dropdowns-1536721507443

ramongeertjens · Accepted Answer

Hi sanen85 ​, Thank you for your query! In order to create a dependent dropdown in SolarWinds Service Desk it is keen to work backwards. You start with creating the last Variable/question you want to ask the end user. After doing this you can create a dependent dropdown which refers to these Variables/questions. In your example you can start with creating a Dropdown for the Mailbox. Then a Multi Picklist for the folders where permission is required for. And then a free text field for the Distribution list. After this is done, we can start creating a dependency in the variables. This can be done by selecting the field type "Dependent Dropdown". Once this type is selected you have the option to select values to refer to, this can be variables that you have already created or you can start typing a value which will not have a dependency connected to it. Once this is set you can go ahead and test out your new dependend dropdown. I hope this helped! Feel free to reach out when you have any additional questions regarding this. Ramon Geertjens Sales Engineer - SolarWinds Service Desk

How to configure dependents dropdowns

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