How is SWSD different from WHD?

Question

How is SolarWinds Service Desk different from Web Help Desk?

Can SolarWinds provide a comparison matrix between the two offerings?

Is there potential to migrate from WHD to SWSD for those who are interested? Or will SWSD have to be a whole new setup?

I don't know about my colleagues or if I've been out of touch with the forum, but I did not see this coming nor do I recall any sort of product pre-sales announcement or preview information by SolarWinds, there was just some announcement like this one that SWSD was here.

I've cross posted this in the WHD forum as well to get some feedback from those currently using WHD like my organization.

stevestover · Accepted Answer

I think you may have gotten the answers to many of the questions based on the post thread, but I wanted to add a bit more to be complete. We have published a comparison on our website to help give a better high-level view of the differences.  For nuanced questions, you will want to contact our sales team.  The comparison is here: Service Desk vs Web Help Desk Software Comparison | Web Help Desk We do not have an automated migration path today but will be offering migration services that will vary from customer to customer.  As many on-premises to SaaS migrations go, there will be some amount of initial setup that we have optimized with our on-boarding experience.

How is SWSD different from WHD?

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