Are you able to add an assignee based condition and action to an SLA?

gironjp 25 days ago

I'm currently trying to build out some SLAs for our Software QA team and I'm running into an issue where I can't have conditions or actions in SLAs based on assignee. I know it's a longshot but is there a workaround for this? Any advice would be appreciated, thanks!

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joeybrown 23 days ago +1

Hi gironjp , there is no workaround for this at the moment and I recommend upvoting this request in our feature request area of THWACK. That being said, does the software team work exclusively on incidents…

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0 joeybrown 23 days ago

Hi gironjp , there is no workaround for this at the moment and I recommend upvoting this request in our feature request area of THWACK. That being said, does the software team work exclusively on incidents or requests from certain categories? If so, could tying the SLA to the category help resolve this issue?
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0 joeybrown 23 days ago

Hi gironjp , there is no workaround for this at the moment and I recommend upvoting this request in our feature request area of THWACK. That being said, does the software team work exclusively on incidents or requests from certain categories? If so, could tying the SLA to the category help resolve this issue?
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