Reporting for longer timeframes

Hi all -

I am looking for a report that allows me to measure time to first response for tickets over a year long period. This seems longer than any of the reporting templates. I also would like to see % of tickets meeting a standard vs. having an average of all tickets over the time period. Is this possible?

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0 rinat.gil 2 months ago

Hello CH001187
Thank you for your question.

You can use the Power BI connector integration that we have in order to create such a report and different reports for insights and analytics porpuses.
You have the field of to first response as part of the connector.

For all the details on how to install the connector, which fields, custom case study - you can see everything here:
https://thwack.solarwinds.com/product-forums/solarwinds-service-desk-swsd/b/news/posts/swsd-june-25th-release-introducing-our-new-power-bi-connector
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0 rinat.gil 2 months ago

Hello CH001187
Thank you for your question.

You can use the Power BI connector integration that we have in order to create such a report and different reports for insights and analytics porpuses.
You have the field of to first response as part of the connector.

For all the details on how to install the connector, which fields, custom case study - you can see everything here:
https://thwack.solarwinds.com/product-forums/solarwinds-service-desk-swsd/b/news/posts/swsd-june-25th-release-introducing-our-new-power-bi-connector
Cancel
Vote Up 0 Vote Down

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