Strengthening the ITSM Core
- Impersonate user for Admins (New) (THWACK Feature Request)
- Field logic to hide or show multiple fields in one rule(New) (THWACK Feature Request)
- Notify queue managers of SLA breaches for tickets in the queue (New)
- Move Network Devices to CI data model
- Relate changes to changes (or any other type of record to be linked) (THWACK Feature Request 1) (THWACK Feature Request 2) (THWACK Feature Request 3)
- Custom satisfaction surveys
- Auto save text in comments and other text fields (New)
- Show audit on custom fields along with better notifications/visibility in where fields are used (New)
- Be able to select language on login page (New)
- Catalog item request count (New)
Analytics
- PowerBI Connector:
- Take from beta to built-in connector
- Updated Beta version
- Pull additional incident data (New) (THWACK Post/Voting)
- CSV export option for scheduled reports (Released November 27)
Workflows and Automation
- Provide a way to test workflows without changing the workflows and without submitting actual service requests (THWACK Feature Request)
- Add description field to automations create action (Released November 27)
Service Engagements
- Integrations:
- DRE - Unattended mode (Released December 11)
- Move Intune integration to Connections page
- Microsoft Teams Integration Phase III – categories and subcategories, attachments (Released November 27)
- Slack integration (Released November 27)
- API:
- Adding fields documentation (New)
- Improving service desk API Documentation (New)
Discovery/Asset Management
- Auto update Discovery Agent libraries
- Show discovery source
- Delete all software with zero install (Released November 27)
