What We're Working On for SWSD (Updated: April 13th, 2022)

Strengthening the ITSM Core   

• Service Catalog: Replace variables with custom fields to increase efficiency and allow reuse of fields and forms between service catalog items (Released 4/3)
• Dynamic Forms:  provide an efficient way to collect and validate inputs that are context dependent  (Released 4/3)
• Application menu: A docked, left side menu for easier and faster access to menu options.  (Released 3/20)
• Add support for nested user groups. 
• Support updating the creator of a solution (Released 3/20)
• Moving Network Devices to CI data model
• Alt-text for images via text editor (Accessibility) (New)
• Sort by resolution code (New)

Analytics   

• Reports Enhancements:   Make the 'Manual Time Tracking' reports clickable so you can better understand how the time was spent
• PowerBI connector  
• CSV export option for scheduled reports (New)

Workflows and Automation   

• Provide a way to test workflows without changing the workflows and without submitting actual service requests 
• Copy/paste workflow nodes
• Asset automation rules 

Service Engagements   

• Integrations:
  • Improving the integration we have with Microsoft Teams  
  • Integration with PowerBI 
  • Additional integration’s use case with DRE 
  • Import computers via InTune

Security & Access Control 

• Support advanced email protection such as Microsoft Safe Links, by changing the flow for approval, satisfaction survey, and task notification emails. (Released)

Discovery/Asset Management

• Split name and IP address columns (New)