What We're Working On for SWSD (March 9th, 2023)

Recently Released

  • Strengthening the ITSM Core   
    • Impersonate user for Admins January 29
    • Notify queue managers of SLA breaches for tickets in the queue February 19
    • Field logic to hide or show multiple fields in one rule January 29
    • Select language on login page January 29
  • Analytics
  • Integrations 
  • Discovery / Asset management
  • Mobile
  • Allow the STU users to see and complete tasks on the mobile app that were assigned to them February 28


What We’re Working On

Strengthening the ITSM Core   

  • Enterprise Service Management (ESM)/Beyond IT (New)
    • Support multiple service providers in a single tenant
  • Relate changes to changes (or any other type of record to be linked)
  • Custom satisfaction surveys
  • Move Network Devices to CI data model
  • Auto save text in comments and other text fields
  • Show audit on custom fields along with better notifications/visibility in where fields are used
  • Catalog item request count
  • Virtual Agent (New)
  • Use pop-up modal on index page to enable better in-line editing (New) 



  • PowerBI Integration:
    • Move from beta to GA using a built-in connector
    • Send incremental data using the Power BI connector
    • Pull additional incident data (New) (THWACK Post/Voting) 


Workflows and Automation   

  • Provide a way to test workflows without changing the workflows and without submitting actual service requests
  • Modify inputs after service request submission (New)
  • Standalone Workflows (New)
  • Be able to use an input in the task name (New)



  • Get incremental data using the API (New)
  • API: Add fields documentation
  • Improve service desk API Documentation


Discovery / Asset management

  • Show discovery source
  • Linux Agent (New)
  • MSI Wrapper Agent (New)

This forum contains forward-looking statements regarding future product plans and development efforts. SolarWinds considers various features and functionality prior to any final generally available release. Information in this forum regarding future features and functionality is not and should not be interpreted as a commitment from SolarWinds that it will deliver any specific feature or functionality in the future or, if it delivers such feature or functionality, any time frame when that feature or functionality will be delivered. All information is based upon current product interests, and product plans and priorities can change at any time. SolarWinds undertakes no obligation to update any forward-looking statements regarding future product plans and development efforts if product plans or priorities change.

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Thwack - Symbolize TM, R, and C